Privacy Policy

Olivia London (“we”, “us”, or “our”) operates this website and online store, including all related content, features, products, and services (collectively, the “Services”). Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our Services to you.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, create an account, or otherwise interact with us. If there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy will govern matters related to personal data.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

“Personal information” means information that identifies, relates to, or can reasonably be linked to you. Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact information: name, billing and shipping address, email address, phone number

  • Payment information: payment method details and transaction confirmations (payments are processed securely by third-party payment providers; we do not store full payment details)

  • Account information: login credentials, preferences, and account settings

  • Order and transaction data: products viewed, added to cart, purchased, returned, or exchanged

  • Customer communications: messages sent via email, contact forms, or customer support

  • Device and technical information: IP address, browser type, device identifiers

  • Usage data: information about how you navigate and interact with our website and Services

We collect personal information from the following sources:

  • Directly from you when you place an order, create an account, subscribe to communications, or contact us

  • Automatically through cookies, pixels, and similar technologies when you browse our website

  • Service providers such as Shopify, payment processors, shipping and fulfillment partners

  • Third-party partners where permitted by law

We use your personal information to:

  • Provide, operate, and manage our Services, including order processing, payments, shipping, returns, and customer support

  • Personalise and improve your shopping experience

  • Communicate with you regarding orders, account updates, and service-related notices

  • Send marketing and promotional communications where legally permitted (you may opt out at any time)

  • Detect, prevent, and address fraud, security, or technical issues

  • Comply with legal obligations and enforce our policies and terms

We may share your personal information with:

  • Shopify and trusted service providers who assist with payment processing, order fulfillment, logistics, analytics, marketing, and IT services

  • Advertising and marketing partners, where permitted by applicable law

  • Legal authorities or regulators if required to comply with legal obligations

  • Affiliated or successor entities in connection with business operations or restructuring

  • Other third parties with your consent

We do not sell your personal information.

Our store is hosted on Shopify. Shopify processes personal information as necessary to provide and improve its services, including hosting, checkout, and payment processing. Your information may be transferred to and processed in countries outside of your country of residence.

For more information about how Shopify handles personal data, please review Shopify’s Privacy Policy:
https://privacy.shopify.com/en

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your data. To exercise these rights, please contact us using the details provided on our website.